Customer service! Despite my initial dismissal of it, I’ve had  3 e-mails apologising for my problem (non-delivery of  credits) and assuring me that the issue is being investigated.  The third e-mail even went so fas as to explain what they believed to have caused the issue and what they will be doing to fix it.  thyey also told me when I should expect to hear from them again! Wowsers-excellent service, and certainly LL could learn from their punctual communication;P