Berry’s Memes – Inventory Meme

I’ve not completed one of Strawberry Singh’s Challenges for a few weeks and I am incredibly behind,  which is a bit of a shame because I always enjoy them. However I did spot one that I could complete pretty quickly, her Inventory Meme, so here it is!

  1. What is your current inventory number? 50, 292. I’m REALLY not happy about this number because I strive to keep my inventory below 50k at all times, so that means 292 things will be getting deleted very soon indeed!
  2. If you had to delete your whole inventory and could only keep one thing, what would it be? This is an incredibly difficult question to answer because there are so many items in my inventory that I truly adore. However, I’ve been through a major inventory disaster before, and lived to tell the tale,  so I know that as much as you love some items you actually CAN live a successful Second Life without them. (Pfffttt!! I sobbed for a week, seriously!) I genuinely have a LOT of love for my stunning Arizona house by BAZAR so I think if I had just one item left it should be that, because I know that I would find some much-needed comfort in knowing that I could go shopping for oodles of wonderful things to fill it up with again.
  3.  What is the last thing you purchased? Hair, skins and clothing from Collabor88
  4. Which item do you wear most often? Apart from my shape, which is a given, I would have to say my IKON eyes are an absolute must wear for me. I also very rarely take-off my SLINK mesh hands. In fact I really should because they need a wash.
  5. When you search for the word ‘Penis’, how many items pop up? Absolutely NONE! I must admit that I am completely astonished by that; but I have been in Second Life a while now so have probably deleted any items of that kind from my inventory a long time ago..

The Inventory Saga Continues……

I suppose I should be flattered, because someone at Linden Labs must read my bijou blogette because I’ve JUST received a response after days of waiting.

But I’m not flattered, instead I’m FUMING.

First up, let me just say that I’ve had years of experience in customer support, and I would expect in a circumstance such as this one that initially the rep follows the established in-house steps for dealing with this kind of problem. Then if it gets hairy you delegate to second line and so on and so forth; basically what I’m trying to say is I understand the reasoning behind the response, and I don’t hold the analyst responsible for the fact that it’s piss poor.

But it is maddening. For starters, my ticket has been CLOSED!

The response I’ve received doesn’t  progress me any further either; instead it offers me solutions which I have already tried, which  I’ve already told them in one of my previous contacts!

Here’s the mail in all its glory…it is, I believe, a ‘standard’ reply ( The clue is the first line.  It looks to me that in the original it’s blank after ‘Hello’ and they just insert the relevent avatar name)

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Hello, Kitty:

I’m sorry to learn of your inventory loss! The good news is that your item(s) are probably not lost–they just may not be appearing as you would expect in your Inventory folders. I apologize for the delay in responding to your ticket as we’re slightly backed up due to the increase volume of tickets over the holiday period.

I suspect that the problem may be solved by simply clearing your cache from inside Second Life and outside Second Life. Please take try the steps for clearing your cache from our Complete Inventory Recovery article from the Knowledge Base to see if you can find your your items. (Our Missing Inventory article might help as well.)

Once you have cleared your cache, log directly into a quiet region like Cyclops, and give your inventory 10 minutes or so to fully load. At that time, try searching for your missing objects again.

If you have further questions regarding this topic after following these steps and reading the articles for other troubleshooting techniques, please feel free to reopen this ticket. For all other questions, please submit a new support ticket.

****

Is it too much to expect that the sheer volume involved in my loss would trigger alarm bells? Plus the fact that I’ve sent countless follow-up messages stating what I’ve tried and how nothing seems to work?

 It’s astonishing that they’ve elected to send a standard mail out ( they should have used a spell-checker on it as well) My guess is that because of the volume of tickets they’ve received over the holiday period they’re filtering accordingly and sending out standard replies to deal with the backlog. Boy do I feel special at the moment:(

So yes, I’m raising a new ticket..let’s see what happens next shall we? I’ll keep you posted…